Shared Mobility

Report identifies last-mile tech needs

Report identifies last-mile tech needs

Logistics leaders say lack of visibility, automation, and innovative technology is keeping them from optimizing last-mile delivery demands.

More than half of respondents to a recent industry survey say they will add automation to meet growing last-mile delivery volumes, with many pointing to outdated technology as a roadblock to delivering on last-mile promises.

Technology vendor Bringg surveyed 200 logistics professionals at companies with 200 to 50,000 employees for its State of Last Mile Logistics report, released this week. The survey polled workers in North America and Western Europe and found that the growth of e-commerce, customer expectations, and rising last-mile delivery volumes have created a capacity problem that logistics providers are struggling to fill.

More than 60% of respondents said they have seen increased demand for last-mile delivery, but noted that a lack of visibility, automation, and innovative technology is “holding them back” from meeting those demands, according to the survey. More than 40% said their biggest challenge to scaling last-mile operations is outdated business processes and manual operations, followed by legacy technology (36%).

“This past year has forced retailers and service providers to assess their supply chain agility and resilience,” Guy Bloch, Bringg CEO, said in a statement. “While they want to take advantage of growing opportunities in the world of ecommerce, they are challenged by legacy systems, limited visibility and high operational costs.”Key findings indicate a greater emphasis on tech tools for the last-mile:

The full report is available for download on the Bringg website.

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